FAQs

Q?

Do you deliver to the United States Of America?

A.

Yes. We accept orders from the U.S. for our 20" x 14" sized gifts only.

At present we ship only our 20" x 14" sized gifts to the United States Of America, the cost of which are $159 US including delivery.

The only payments we can accept from our American customers are via PayPal, so please contact us here with your order details/enquiry, and we will be delighted to process your order!

*Although we dispatch all orders within 5 working days, you should typically allow 16 working days (due to shipping and possible inspection by the Department Of Homeland Security) for your order to arrive. Please keep this in mind if your gift is for an upcoming event!

Q?

Where is your business based?

A.

All our products are manufactured in our workshop on the East Coast of Ireland right beside the Irish Sea.

Q?

How long does it take to produce each gift?

A.

Orders received on a weekday morning are processed in five working days (excluding Irish bank holidays).
For example, if we receive your order on Tuesday morning, it will be shipped the following Tuesday.

Q?

Can I pay by cheque?

A.

Yes, if you are a customer of a bank in the Republic Of Ireland. To do so, just email us, or call us on 087 6393957, with your order details. Due to the nature of our made-to-order gifts, cheques must clear before we can dispatch orders.

Q?

How are the photographs changed?

A.

The photo is placed behind the mirror (not sandwiched between the mirror and a sheet of glass) so that it's easy to change the picture if needed, and allows for the front of the mirror to be cleaned easily.

Q?

What resolution do my photos need to be?

A.

Ideally, the photos you upload when placing an order should be at least 200dpi, but if you open the file on your computer and zoom until it roughly measures 4½" x 6½" (11.5cm x 16.5cm) on the screen, you'll have a good idea if the quality is good enough to add to your gift.

Q?

What size photos should be uploaded?

A.

A 4½" x 6½" (11.5cm x 16.5cm) photograph works best with our designs. If your photograph is larger or smaller, we'll do our best to make it work within the confines of our design.

Q?

What is the difference between the Traditional etched and contemporary Coloured-etched finishes?

A.

The Traditional etched finish gives a silver-like quality to the design and is produced by working on the front of the mirror. This etching is permanent and cannot be removed as it is actually produced by removing a very thin layer of the glass. This process gives a shadow-like effect to the finished piece as the etching on the front of the glass reflects on the silver layer of the mirror.

The contemporary Coloured-etched finish is produced by working on the back of the mirror. Silvered areas are stripped away by the sand etching process allowing our craftsmen to paint the design from behind. This process does not produce a shadow effect; however, the colour provides a striking design balance on the viewing side of the mirror.

Q?

What size are the framed mirrors?

A.

Each framed mirror measures approximately 51cm (20½") wide and 36cm (14½") high.